Quality Assurance

Our Philosophy:

The Quality Control function is a constantly evolving role whose primary objective is to supply our customers with services that not only meet our contractual obligations but exceed them as well. The execution of this objective is accomplished with participation of all employees, excluding none.

The success of AOTCO and its mission is achieved by a total dedication of all Aotco personnel adhering to full compliance regarding our own procedures and our customers’ needs while striving for continuous improvement in all aspects of our business.

When your only products are Quality, Service and Technology, you have to be the best at all three that is our commitment to our valued customers.

Quality Objectives

1. Customer Rejects: Keep customer rejects below 1% of total jobs, while continuously seeking ways to lower further. To achieve this objective we will implement improvements, wherever possible, to address the top reasons for reject. This goal applies to monthly and yearly results.

2. Customer Satisfaction: Achieve 90% and above on all topics rated on the Customer Satisfaction Survey. While we would always like this number to be higher, we realize that some customers may not give the highest mark, as practice. We will address the topics with the lowest ratings at management reviews to see where we can implement improvements.

3. On Time Delivery: Achieve 95% for On Time Delivery. Our goal is to maintain on time delivery along with achieving faster turnaround times to exceed customer’s expectations.

For reasons such as time and money many of our customers will waive lot testing on some processes. that require hours to do, for example thickness readings on Hardcoat Anodize. We do perform all these tests on a monthly basis and can forward any certification if needed. Please read this waiver for a more thorough explanation. If this is something you would like to do, please send this with your order or email it to lnason@aotco.com


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AOTCO Quality Metal Plating MA

When you require the optimum in metal plating, call AOTCO. 1-888-275-0880

Since 1975 AOTCO Metal Finishing, Inc. stands out in a field that demands strict adherence to customer requirements in metal plating.

Copyright © 2017 AOTCO Metal Finishing, Inc. All rights reserved. 978-667-8298